Business collaboration has extended far beyond shared files and emails. Border-free business operations have become a standard work practice - and gaining efficiency in this area continues to grow in importance. Companies continue to rely on multiple offices in multiple countries, and third party business partners to help achieve their goals in offering global, round the clock support and to create seamless transactions and consistent levels of service.

The enormous, positive impact of business collaboration has been supported in Frost & Sullivan studies through the last decade, but tools to facilitate this level of collaboration have only recently begun to achieve the sophistication necessary to truly provide businesses with the height of global collaboration necessary for maximum performance impact.

According to the research study created by Frost and Sullivan, 43% of Unified Communications and Collaboration tools were deployed within the last year. This volume is a response to the clamoring need for more and better collaboration solutions. Only as companies see business collaboration as a valuable investment have tools been created to fill this market need. The study also delves into the return on collaboration, clearly showing the greater the utilization of collaboration tools, the better their performance.